For best performance, please hand wash cold and lay flat to dry. This will help to protect the color, fastness of the garment as well as the construction of the elastane fibre in the waistband. Please be extra careful when you wash our seamless babies (Illusion Seamless & Naked Seamless ranges). We recommend handwash or cold and delicate.
On a serious note, we know there’s nothing worse than an uncomfortable underwear. So, we’ve sourced the comfiest fabric that will hold you together while you take on the day. If you hadn’t figured, we don’t do anything second best.
Add to that, we care about everyone who pours love and care into the undies you wear. We hate big factories. We don't make hundreds of thousands of underwear! We make sure to make our underwear in small batches so each underwear gets the love and care it truly deserves. So, that they can love you back! All our underwear is handmade using the best in class equipment in the industry.
We also accept PayPal We do not accept cash on delivery, checks, bank drafts, money orders or PayPal credit at this point.
If you need to amend/change your order, please get in touch with us via email at firstname.lastname@example.org quoting your name, contact details and order number and what changes you’d like to do.
Someone from our support team will assist you soon! All cancellations/ amendments must be made within 24 hours from the time of purchase on the website.
Our fulfillment centers are located in North America, Australia and Sri Lanka. Any deliveries to these countries should take you anywhere between 3 - 5 business days.
If you opted for priority shipping, you’ll receive your goodies within 1 - 2 business days. Standard international shipping to the rest of the world will take 14 - 20 business days.
Please bear with us as your order might be delayed due to uncontrollable things like weather, social and political issues.
If your order is over US$ 50 you are eligible for free shipping.
For all international orders a flat shipping rate of US$ 11.99 will apply to anywhere in the world. Express shipping can be arranged for US$ 34.99 worldwide.
You will be able to see all the shipping options at the point of checkout.
If you think you will fit better in to a different size, let us know. We will send you a replacement for free. Applies to your first single pair (one). Shipping fees will not be refunded.
Bought multiple undies in your first purchase?
As long as you try on just one it's all good. That first pair of Vivaldi's you tried on is yours to keep. We will send the replacement to you for free.
You may return the remaining items to us as long as its ried on, unworn, unwashed, and in the original condition you received them. And we will send a replacement in the correct size or a different preferred style for all of it.
For all subsequent underwear purchases, returns are accepted within 15 days of you receiving the product if they are not tried on, unworn, unwashed, and in the original condition you received them.